Help

Having difficulties? Don't worry, we can help sort any problems you're experiencing. This section contains loads of information about how the catalogue works, ordering must have gifts and using the website. Click on the subject links on the right to find the answer to your question. If you find your problem / question isn't listed below, then give our helpful team a call on 0845 600 6446.

• How does the catalogue work

  It's simple. You buy a must have gift from the catalogue. We send you a card to give to your friend or family member with details of the gift that you've chosen. Communities in the developing world receive a gift that they really need and it helps them on their journey out of poverty.

• What do I receive?

  You get a great quality card containing the details of your chosen gift. You can either have this sent back to you or sent directly to your recipient by first class post. If you order online, you can design and personalise your card, choosing from lots of designs. If you order by post or over the telephone, there are 5 stylish card designs to choose from. You can choice to receive a receipt for the total amount of your donation.

• How do you decide what goes in the catalogue?

  We choose the gifts on the basis of the needs of the communities that we work with. All items have been identified as priorities, so you can be sure that they are important and will be greatly appreciated. This means your choice of gifts is determined by the requests we receive from the communities in which we work.

• Can you send me a catalogue?

  Requesting a catalogue is simple. You can order one by clicking on the request a catalogue link and filling in the relevant boxes or you can give us a call on 0845 600 6445.

• Despatch information

  Important - The despatch date is the day we POST the card and NOT the day is should arrive. Your order will be posted according to the table below:
  Time Order Placed (UK time) Order Despatch Date
  Before 2pm Mon* - Fri DESPATCHED SAME DAY
  After 2pm Mon-Thurs Despatched the following day
  After 2pm Fri, Sat, Sun Despatched the following Monday *
  * Unless it is a Bank Holiday in the UK, when cards will be posted the next working day

• Expected Delivery Times

  The Royal Mail aims to deliver 90% of all first class letters the next working day; however, it is not possible to guarantee next day delivery, unless you use our special delivery option. To avoid disappointment, please ensure you allow as much time as possible for your order to arrive. NB: Your order is likely to arrive much faster if you use a postcode! Check out Royal Mail's Postcode Finder